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Team Lead Customer Service (m/f/x)

Festanstellung, Vollzeit · Wiesbaden

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YOUR RESPONSIBILITIES

We are looking for you as our new Team Lead Customer Service (m/f/x). You will play a significant role in maintaining and further developing our approach - happy and fully satisfied customers. While shaping success criteria for high-quality customer contact you will lead our customer service teams dedicated to the 4 different European markets we serve.

  • Team management: Coach, inspire and further develop our customer service teams by being a brilliant communicator who cares about continuous development and spreads a positive spirit
  • Customer Relationship Management: Develop a deep expertise on our international customers to provide dedicated services that exceed customer expectations
  • Operational excellence: Ensure proper execution of all customer service related activities and drive excellence on all channels (telephone, email, chat, tickets, social media) 
  • Analyses: Monitor and analyze KPIs such as response time, resolution time, customer satisfaction and Net Promoter Score in order to convert analytical insights into concepts and recommendations
  • Benchmarking:  Stay on top of industry trends, evaluate latest customer service advancements and implement new channels and tools
WHAT HELPS YOU TO SUCCEED
  • You already have relevant working experience in managing customer service teams or you are ready to step into a management position
  • You have strong prioritization skills, an independent way of working and the ability to multitask in a fast-paced environment
  • You have inspiring communication skills and a deep understanding of different customer types (B2C)
  • You know how to motivate a young team and maintain an efficient workflow
  • You have experience with customer service systems such as Zendesk
  • You are fluent in German and English. Another European language is a plus
WHAT WE OFFER
  • fitvia Spirit: International environment with highly motivated teams including the best of both worlds: Start-up agility and professionalism of a publicly listed pharmaceutical company
  • fitvia Culture: Flexible working hours, individual remote solutions, regular team events and an office in a charming old building including office dogs
  • fitvia Benefits: You can find the full benefits on our career page. To highlight a few, the offer of a sponsored gym membership, freely accessible fitvia products in the office space, free friday lunch and regular product goodies can be named! 
  • fitvia Compensation: Long-term career prospects as well as an attractive salary package with individual compensation components and several company benefits 
Über uns

Wir sind eine der führenden Food & Soul Brands in Europa und möchten, dass du dich unserer Mission anschließt, die Welt zu einem gesünderen und glücklicheren Ort zu machen. Unser ambitioniertes und internationales Unternehmen bedient bereits verschiedene europäische Märkte (DACH, Italien, Frankreich, Spanien). Du wirst Teil eines stetig wachsenden Umfelds sein und mit  funktionsübergreifenden Teams (14 Units, 95+ Employees) in unserem wunderschönen Büro in Wiesbaden arbeiten.


YOUR RESPONSIBILITIES

We are looking for you as our new Team Lead Customer Service (m/f/x). You will play a significant role in maintaining and further developing our approach - happy and fully satisfied customers. While shaping success criteria for high-quality customer contact you will lead our customer service teams dedicated to the 4 different European markets we serve.

  • Team management: Coach, inspire and further develop our customer service teams by being a brilliant communicator who cares about continuous development and spreads a positive spirit
  • Customer Relationship Management: Develop a deep expertise on our international customers to provide dedicated services that exceed customer expectations
  • Operational excellence: Ensure proper execution of all customer service related activities and drive excellence on all channels (telephone, email, chat, tickets, social media) 
  • Analyses: Monitor and analyze KPIs such as response time, resolution time, customer satisfaction and Net Promoter Score in order to convert analytical insights into concepts and recommendations
  • Benchmarking:  Stay on top of industry trends, evaluate latest customer service advancements and implement new channels and tools
WHAT HELPS YOU TO SUCCEED
  • You already have relevant working experience in managing customer service teams or you are ready to step into a management position
  • You have strong prioritization skills, an independent way of working and the ability to multitask in a fast-paced environment
  • You have inspiring communication skills and a deep understanding of different customer types (B2C)
  • You know how to motivate a young team and maintain an efficient workflow
  • You have experience with customer service systems such as Zendesk
  • You are fluent in German and English. Another European language is a plus
WHAT WE OFFER
  • fitvia Spirit: International environment with highly motivated teams including the best of both worlds: Start-up agility and professionalism of a publicly listed pharmaceutical company
  • fitvia Culture: Flexible working hours, individual remote solutions, regular team events and an office in a charming old building including office dogs
  • fitvia Benefits: You can find the full benefits on our career page. To highlight a few, the offer of a sponsored gym membership, freely accessible fitvia products in the office space, free friday lunch and regular product goodies can be named! 
  • fitvia Compensation: Long-term career prospects as well as an attractive salary package with individual compensation components and several company benefits 
About us
We are one of the leading brands for fitness food in Europe and want you to join us on our mission to make the world a healthier and happier place. Our ambitious and international company already serves a variety of European markets.
You will be part of a fast-paced environment and work with cross-functional teams (95+ employees, 14 teams) in our beautiful office next to a nice park in Wiesbaden, Germany.
YOUR RESPONSIBILITIES

We are looking for you as our new Team Lead Customer Service (m/f/x). You will play a significant role in maintaining and further developing our approach - happy and fully satisfied customers. While shaping success criteria for high-quality customer contact you will lead our customer service teams dedicated to the 4 different European markets we serve.

  • Team management: Coach, inspire and further develop our customer service teams by being a brilliant communicator who cares about continuous development and spreads a positive spirit
  • Customer Relationship Management: Develop a deep expertise on our international customers to provide dedicated services that exceed customer expectations
  • Operational excellence: Ensure proper execution of all customer service related activities and drive excellence on all channels (telephone, email, chat, tickets, social media) 
  • Analyses: Monitor and analyze KPIs such as response time, resolution time, customer satisfaction and Net Promoter Score in order to convert analytical insights into concepts and recommendations
  • Benchmarking:  Stay on top of industry trends, evaluate latest customer service advancements and implement new channels and tools
WHAT HELPS YOU TO SUCCEED
  • You already have relevant working experience in managing customer service teams or you are ready to step into a management position
  • You have strong prioritization skills, an independent way of working and the ability to multitask in a fast-paced environment
  • You have inspiring communication skills and a deep understanding of different customer types (B2C)
  • You know how to motivate a young team and maintain an efficient workflow
  • You have experience with customer service systems such as Zendesk
  • You are fluent in German and English. Another European language is a plus
WHAT WE OFFER
  • fitvia Spirit: International environment with highly motivated teams including the best of both worlds: Start-up agility and professionalism of a publicly listed pharmaceutical company
  • fitvia Culture: Flexible working hours, individual remote solutions, regular team events and an office in a charming old building including office dogs
  • fitvia Benefits: You can find the full benefits on our career page. To highlight a few, the offer of a sponsored gym membership, freely accessible fitvia products in the office space, free friday lunch and regular product goodies can be named! 
  • fitvia Compensation: Long-term career prospects as well as an attractive salary package with individual compensation components and several company benefits 
Quiénes somos
We are one of the leading brands for fitness food in Europe and want you to join us on our mission to make the world a healthier and happier place. Our ambitious and international company already serves a variety of European markets.
You will be part of a fast-paced environment and work with cross-functional teams (95+ employees, 14 teams) in our beautiful office next to a nice park in Wiesbaden, Germany.
YOUR RESPONSIBILITIES

We are looking for you as our new Team Lead Customer Service (m/f/x). You will play a significant role in maintaining and further developing our approach - happy and fully satisfied customers. While shaping success criteria for high-quality customer contact you will lead our customer service teams dedicated to the 4 different European markets we serve.

  • Team management: Coach, inspire and further develop our customer service teams by being a brilliant communicator who cares about continuous development and spreads a positive spirit
  • Customer Relationship Management: Develop a deep expertise on our international customers to provide dedicated services that exceed customer expectations
  • Operational excellence: Ensure proper execution of all customer service related activities and drive excellence on all channels (telephone, email, chat, tickets, social media) 
  • Analyses: Monitor and analyze KPIs such as response time, resolution time, customer satisfaction and Net Promoter Score in order to convert analytical insights into concepts and recommendations
  • Benchmarking:  Stay on top of industry trends, evaluate latest customer service advancements and implement new channels and tools
WHAT HELPS YOU TO SUCCEED
  • You already have relevant working experience in managing customer service teams or you are ready to step into a management position
  • You have strong prioritization skills, an independent way of working and the ability to multitask in a fast-paced environment
  • You have inspiring communication skills and a deep understanding of different customer types (B2C)
  • You know how to motivate a young team and maintain an efficient workflow
  • You have experience with customer service systems such as Zendesk
  • You are fluent in German and English. Another European language is a plus
WHAT WE OFFER
  • fitvia Spirit: International environment with highly motivated teams including the best of both worlds: Start-up agility and professionalism of a publicly listed pharmaceutical company
  • fitvia Culture: Flexible working hours, individual remote solutions, regular team events and an office in a charming old building including office dogs
  • fitvia Benefits: You can find the full benefits on our career page. To highlight a few, the offer of a sponsored gym membership, freely accessible fitvia products in the office space, free friday lunch and regular product goodies can be named! 
  • fitvia Compensation: Long-term career prospects as well as an attractive salary package with individual compensation components and several company benefits 
À propos de nous
We are one of the leading brands for fitness food in Europe and want you to join us on our mission to make the world a healthier and happier place. Our ambitious and international company already serves a variety of European markets.
You will be part of a fast-paced environment and work with cross-functional teams (95+ employees, 14 teams) in our beautiful office next to a nice park in Wiesbaden, Germany.
YOUR RESPONSIBILITIES

We are looking for you as our new Team Lead Customer Service (m/f/x). You will play a significant role in maintaining and further developing our approach - happy and fully satisfied customers. While shaping success criteria for high-quality customer contact you will lead our customer service teams dedicated to the 4 different European markets we serve.

  • Team management: Coach, inspire and further develop our customer service teams by being a brilliant communicator who cares about continuous development and spreads a positive spirit
  • Customer Relationship Management: Develop a deep expertise on our international customers to provide dedicated services that exceed customer expectations
  • Operational excellence: Ensure proper execution of all customer service related activities and drive excellence on all channels (telephone, email, chat, tickets, social media) 
  • Analyses: Monitor and analyze KPIs such as response time, resolution time, customer satisfaction and Net Promoter Score in order to convert analytical insights into concepts and recommendations
  • Benchmarking:  Stay on top of industry trends, evaluate latest customer service advancements and implement new channels and tools
WHAT HELPS YOU TO SUCCEED
  • You already have relevant working experience in managing customer service teams or you are ready to step into a management position
  • You have strong prioritization skills, an independent way of working and the ability to multitask in a fast-paced environment
  • You have inspiring communication skills and a deep understanding of different customer types (B2C)
  • You know how to motivate a young team and maintain an efficient workflow
  • You have experience with customer service systems such as Zendesk
  • You are fluent in German and English. Another European language is a plus
WHAT WE OFFER
  • fitvia Spirit: International environment with highly motivated teams including the best of both worlds: Start-up agility and professionalism of a publicly listed pharmaceutical company
  • fitvia Culture: Flexible working hours, individual remote solutions, regular team events and an office in a charming old building including office dogs
  • fitvia Benefits: You can find the full benefits on our career page. To highlight a few, the offer of a sponsored gym membership, freely accessible fitvia products in the office space, free friday lunch and regular product goodies can be named! 
  • fitvia Compensation: Long-term career prospects as well as an attractive salary package with individual compensation components and several company benefits 
Chi siamo
We are one of the leading brands for fitness food in Europe and want you to join us on our mission to make the world a healthier and happier place. Our ambitious and international company already serves a variety of European markets.
You will be part of a fast-paced environment and work with cross-functional teams (95+ employees, 14 teams) in our beautiful office next to a nice park in Wiesbaden, Germany.
Your application at fitvia
Thank you for your interest in our company and for visiting our job board. If you have any questions regarding the positions, feel free to contact the HR team at jobs@fitvia.com.

Please upload your resume, motivational letter and transcript of records here.

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